Guys at NEO will work with you to make sure you're getting what you want. Even when it comes to delivery, they will make all appropriate recommendations.
I purchased a couch from Neo Furniture. When I bought the couch, I was told by the sales person that the couch is from Italy. Also, the sign in the show room stated the origin of the couch is Italy. On the day which the couch was delivered, I saw the tag in the bottom of the couch states the couch is made in China. I feel like I was given misleading information. In addition, I am very suspicious now whether the couch is really made of 100% genuine leather which I was told by the sales person.
Good place for Italian (and non-standard USA) furniture, a lot of items in stock, but they certainly can order something for you. I bought the sofa here, although it was with the defect - but shop was able to fix it for me.
NEO is a gem.
We LOVE NEO! Their furniture is super modern, reasonably priced, and their options are awesome. This time I was looking for a good quality organic mattress for my new bed.
I have rarely gone furniture shopping when I didn't feel like I was getting robbed. But not this time.
Had very positive experience with NEO. Four months ago I was shopping for a sectional sofa. A friend of mine recommended NEO. The sales rep spent over 2 hours with showing their floor models and then helping us to find exactly what we wanted in their catalog. I ended up purchasing ROM sectional sofa, which we enjoy very much. Waiting time was reasonable and all got delivered on time. Highly recommend, if you are looking for a modern, high quality furnuture.
I live in CA and was hesitant to make such an expensive purchase online, sight unseen and store unknown. Our "local" Italian furniture store was having issues with the port of Oakland and receiving containers from Italy so I started looking online for a way to order the bed I had seen and set my heart on. I worked with Justin who immediately put my fears to rest. The service was excellent and we absolutely love the leather bed we ordered from him. The quality of the bed is incredible. And it looks fantastic in our newly remodeled bedroom. He guided me on colors and stitching....all over the phone and by email. Our bed arrived white glove, and was quickly and professionally assembled. I highly recommend this store.
Even worse, the couch that I received was damaged during delivery. I am very disappointed as I paid more than $2,000 for the couch. I would not buying any more furniture from Neo Furniture again. One lesson that I learned is never buying anything from a store that does not show the detailed descriptions of the merchandise. You just never know what the sales person tells you is reliable.
I would recommend going to NEO store if you're nearby since their prices are a lot cheaper than buying the same product online.
I ended up getting my Magniflex Mattress Dolcevita Comfort Dual 10 Queen delivered from Italy in 9 days and damn am I happy with it. It is by far the most comfortable mattress I've ever slept on.
Neo Furniture is a US Furniture Store based in Framingham, Massachusetts. Neo Furniture is located at 279 Worcester Rd, Framingham, MA 01701, USA.
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