Hours on website says store open today at 11 well thats wrong. They open at noon. Maybe put hours on door like other stores and change website wow good idea.
DON'T GO TO THIS STORE! Awful customer service, uninformed workers, and a general skeevy feeling to the place. Had a phone problem, employee told me I had to go to the Sprint technician store 40 MINUTES AWAY! Went down the street to the Natick store, employee there fixed my problem in 10 minutes. Easy fix. Do not go to this store. Ever. Go down the street to the Natick store or to the Best Buy nearby.
I NEVER write reviews unless the service or experience is amazing or horrible. This was HORRIBLE. I am extremely understanding as I have worked in retail before. I understand how things can work out and not necessarily be the fault of the store clerks. However... when you call 3 times and go in 2 times to speak to a manager, the only person who you are told can solve your problem, and never get to speak to him or even a call back... that's unacceptable. I qualified for the buy out program for switching service providers. I paid my final $542 bill with my old provider and gave the final bill to the sprint store as proof. They told me that I would receive the gift card in the mail in a few week. Every month with no gift card in the mail, I either called or went into the store. Getting the same answer. "The manager isn't here and he is the only one who can help in this type of situation. Let me take your name and number down and he will call you in a few days." Well that day never came. I called yesterday and a very rude guy took my call. Telling me I had to call customer service for issues with the gift card. WHY WASN'T I TOLD THAT the 4 other times I contacted you guys?!?! I will NEVER use them again. Once this phone is paid off, it is back to Verizon where they actually care and have plenty of help in their stores.
Jonny P. was fantastic. Provided great customer service. Took a ton of time to do everything and he was very thorough and helpful.
Went in to buy a Sim card for a bring your own phone. They tried to sell me the wrong one after I told them which one I needed. Not to mention the one they brought out was opened and the guy argued with me and refused to sell me an unopened one and wouldn't even let me take the tape off to see if the correct one was in the package. I told them after 10 minutes of back and forth and another guy said oh yeah, that one should work. Then they didn't have the right one in stock. Don't waste your time at this store, the staff have no clue what they are doing, luckily I had done my research first or would have wasted $10 on the wrong itwm.
Sprint Store is a US Electronics Store based in Framingham, Massachusetts. Sprint Store is located at 142 Worcester Rd, Framingham, MA 01702, USA.
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