Bad Groomers! My dog has been groomed many times and after this experience I would never bring him back to this location. He came back with knots in his fur, behind his ears and on his legs. He has long hair but never had come back from the groomer whithout being brushed! I called back and spoke to the manager who first said that he was brushed, then said oh no he actually was being nippy and then said it was my fault for bringing him in on the weekend. Terrible service, I've never had this problem. He has been fine at every other groomer. Thanks for stealing my money and not giving me the service I paid for.
I had a very negative experience with a groomer recently. I arrived at 4:45PM on a Sunday requesting a nail grinding for both of my dogs who have been coming to Pet Smart for years. The groomer was outwardly annoyed and made no attempt to hide it. I wasn't sure why she was annoyed as there were other dogs and people coming and going, i.e., they weren't closing. (My dogs are friendly, gentle, and sweet--a pugle and a beagle/cocker spaniel mix.) The groomer's attitude made me a little nervous leaving them because she seemed a little aggressive, not patient at all. When I came back to get them after paying, both dogs were so happy to see me they were whining and trying to come greet me, (much like toddlers happy to see a parent). There was no friendliness or chit chat about how they had done on the groomers part; instead she opened the gate and practically threw the two leashes at me. She then closed the gate and left the room leaving me struggling with two over anxious dogs whose leashes were tangled so badly I had to get down on the floor to calm them and untangle them. It was an uncomfortable experience, definitely not one I want to have again.
Many brands of dog food sold. Employees are sometimes helpful. Doesn't honor company's printed return policy.
I have been so excited getting my hamster and GREAT SERVICE DOING IT! Also the prices where not to high and my hamster gets so spoiled!!!
This is a very nice clean store. Employees are friendly and helpful. They sell dogs cats fish and other reptiles and amphibians. There's tons of parking in the shopping plaza parking lot.
Petsmart is a US Store based in Framingham, Massachusetts. Petsmart is located at 1 Worcester Rd, Framingham, MA 01701, USA.
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